TERMS AND CONDITION

1.1 Bookings for daytrip tours can be made directly on our website or by contacting us.

1.2 Bookings for multiday tours must be confirmed by contacting us to check availability. We respond to enquiries within 24–48 business hours by email, or within 24 hours via WhatsApp.

2.1 Multiday Tours: A 50% deposit is required to secure your booking.

2.2 Daytrip Tours: A 10% deposit may be required for reservations made by request.

2.3 Final payment for multiday tours must be received at least 30 days before your tour date. Late payments may result in cancellation and forfeiture of deposits.

• We do not include international or domestic airfare in our packages unless stated. Any flight arrangements are the guest’s responsibility.

We offer multiple payment options:

• Bank Transfer (MYR only): No extra charge from us.

• Wise Transfer: No extra charge from us. Wise usually offers better exchange rates and lower fees than banks. You must set up your own Wise account.

• Credit/Debit Card: Processed securely via iPay88 with a 2% processing fee.

• PayPal: 4% processing fee applies.

• ATOME “Buy Now, Pay Later”: 6% processing fee applies.

• Alipay+: For guests from China; please arrange payment time in advance and ensure your e-wallet has sufficient funds and your bank is informed. You may also visit our office to pay with Alipay+.

• Cash: Accepted at our office for daytrip tours.

Important:

• All payments are processed in MYR. If you pay in a different currency, your bank may charge currency exchange or transfer fees — these costs are the client’s responsibility.

• Please ensure you cover all transfer fees so we receive the full amount.

• If the amount received is less than invoiced, you must pay the balance upon arrival in Sabah.

• If the amount received is more, we will refund the extra or you may use it for merchandise in our gift shop.

5.1 Cancellations must be made in writing via email.
5.2 Refunds for cancellations will be as follows:

• 45+ days before tour date: 100% refund minus bank/credit card fees.

• 30–44 days: 80% refund minus fees.

• 15–29 days: 50% refund minus fees.

• 7–14 days: No refund of deposit; partial refund at our discretion.

• 6 days or less / no show: No refund.

You may request to postpone your tour subject to availability. Additional costs may apply if rates increase. If your new tour/accommodation is cheaper, no refund will be given.

No refund will be made for unused services once the tour has commenced.

Please inform us in advance if you have any medical condition or special requirement. We will do our best to accommodate but cannot guarantee special arrangements.

Guests are responsible for obtaining valid passports, visas, permits, and health documents. We are not liable for any issues caused by failure to have the required documents.

We strongly recommend purchasing comprehensive travel insurance that covers cancellations, medical expenses, accidents, personal liability, and loss/damage of luggage.

We will keep your personal information confidential in line with our Privacy Policy.

Some of our tours involve wildlife and outdoor activities in remote areas. By booking, you accept the risks involved and agree to follow your guide’s instructions at all times.

We shall not be liable for injury, illness, loss, damage, accident, delay, or irregularity resulting from circumstances beyond our control.

We will not be held responsible for any changes, cancellations, or losses due to natural disasters, pandemics, political instability, or other unforeseen events beyond our control.

We reserve the right to adjust itineraries, accommodations, and services due to unforeseen circumstances. Any changes will be communicated as early as possible.

We welcome your feedback to improve our services. You may submit reviews via our Feedback Page.

While we strive for accuracy, we do not guarantee that all information on this website is error-free. We reserve the right to update information at any time.

All rates shown on our website are in MYR unless otherwise stated. Rates may change without notice due to currency fluctuations, fuel costs, or other factors.

You may not reproduce, modify, or distribute any content from our website without written consent.

We do not guarantee that this site will always be available or error-free.

This site may contain links to third-party sites. We are not responsible for their content or privacy practices.

All content is protected by copyright laws. Unauthorized use may result in legal action.

All information is provided “as is” without warranties of any kind.

We use secure payment gateways but cannot be held responsible for any unauthorized access beyond our control.

Guests are responsible for making their own independent decisions based on the information provided.

We reserve the right to amend these Terms & Conditions at any time. Updated versions will be posted on our website.

Guests accessing our website from outside Malaysia are responsible for compliance with local laws.

If you have any questions, please contact us:
Email: info@gibbonadventure.com
Phone / WhatsApp: +60 12 918 8905