Daytrip Tours: A 10% deposit (or full payment) is required to confirm your daytrip booking. You can pay securely through our website or in cash at our office.
Multiday Tours: A 50% deposit is required to confirm your multiday tour booking. The balance payment must be made at least 30 days before your tour date. If the final payment is not received by the due date, your booking may be cancelled and the deposit forfeited.
Once you submit your enquiry, we will reply to you by email within 24–48 business hours. For faster replies, feel free to WhatsApp us at +60 12 918 8905 — we usually respond within 24 hours.
• Cancel 45+ days before your tour date: 100% refund (minus any bank or credit card fees)
• Cancel 30–44 days before: 80% refund
• Cancel 15–29 days before: 50% refund
• Cancel within 7 days or no-show: No refund
Refunds will be processed within 14 working days of receiving your written request.
To cancel your booking, please email us at info@gibbonadventure.com or WhatsApp +60 12 918 8905.
If we must cancel your tour for reasons like bad weather, safety concerns, or unforeseen circumstances, we will offer you an alternative arrangement or a full refund if you choose not to accept the alternative.
If we cancel because the balance payment is not received by the due date, your deposit will be forfeited.
You may postpone your tour date, subject to availability and any additional costs.
If your new tour or accommodation is more expensive, you will need to pay the difference. If it is cheaper or on a promotion, no refund will be given for the price difference.
No refund will be given for any unused portion of a tour or services once your trip has started.
Itineraries, schedules, and rates may change due to local conditions, availability, or safety reasons. We always do our best to inform you of any changes in advance.
Guests are responsible for making sure they have valid passports, visas, permits, and any other travel documents required for the trip.
We strongly recommend that all guests purchase comprehensive travel insurance.
Airfare or flight tickets are not included in your tour price unless clearly stated otherwise. We are not responsible for changes, delays, or cancellations by airlines.
If you have any questions or need help with your booking, cancellation, or postponement, please email us at info@gibbonadventure.com or WhatsApp us at +60 12 918 8905.
For full details, please read our Terms & Conditions and our Payment Methods page.
