Upon confirmation of your service, a deposit of 40% must be made to secure your booking. Your booking will not be considered confirmed until Gibbon Adventure Sdn Bhd receives the deposit and sends you a confirmation invoice. Gibbon Adventure Sdn Bhd reserves the right to cancel any bookings that do not receive the deposit by the due date. By making the deposit payment, you acknowledge that you have read and agreed to these terms and conditions.
Please thoroughly review your booking invoice and let us know right away if there are any errors or missing information. In the event of billing errors, Gibbon Adventure Sdn Bhd reserves the right to re-invoice with the correct pricing. 45 days before the commencement of your services, you must make the last payment on your reservation. Your reservation will be cancelled and Gibbon Adventure Sdn Bhd is entitled to keep the entire deposit if the last payment is not made by the deadline. If payment is not made by the final payment date, Gibbon Adventure Sdn Bhd will not be held responsible for cancelled of land and/or air arrangements.
If a booking is made within 30 days of arrival, full payment is required at the time of booking.
Full payment is necessary upon confirmation and these bookings have a firm policy of no refunds or cancellations. No exceptions will be made in the event of any cancellation. Please note that this policy is established by the operators, not by Gibbon Adventure Sdn Bhd. In case of a no show, no refund will be provided as the reserved accommodation is considered used.
Full payment is required for the purchase of airfares. T&C apply.
Standard Cancellation Policy
The following cancellation fees apply to all booking cancellations:
For tours or individual components provided by third-party suppliers—such as plane tickets and hotel/lodge bookings—the cancellation fees specified in the terms and conditions of the relevant third parties will apply.
If a participant needs to delay, reschedule, or cancel their trip due to health-related reasons, a medical note or letter from a doctor will be required. Gibbon Adventure Sdn Bhd will strive to accommodate their needs, but the terms and conditions of any applicable third-party suppliers will govern changes to the participant’s itinerary.
Please note that some tours, such as the Mt. Kinabalu Climbing package, diving packages, and certain others, have their own cancellation policies. These policies are outlined on the individual tour pages for your reference.
We offer a flexible postponement policy allowing you to reschedule up to 45 days before your trip. In this case, your payments will be credited for future use and will remain valid for 12 months from the original travel dates. Please note that changes to your itinerary may be subject to the terms and conditions set by third-party suppliers, which may include standard annual price increases.
After 12 months, the management will evaluate unused credits on a case-by-case basis. However, once your tour has begun, no refunds or exchanges can be made for unused services such as accommodations, meals, sightseeing tours, transportation, or any other tours elements included.
No refunds or exchanges will be provided for any unused tour elements such as accommodation, meals, sightseeing tours, transportation, or any other included services, even after the tour has commenced.
Gibbon Adventure Sdn Bhd offers a range of payment options via telegraphic transfers an e-Wallet, in Malaysian Ringgit (MYR). They are listed below in their ease of payment for both participants and Gibbon adventure Sdn Bhd. Any E-Wallet and/or bank transfer fees will be borne by participants.
It is important for customers to inform us of any physical or mental conditions of any member of their traveling party before booking. This information helps us ensure that the tour is suitable for all participants.
In the event that we believe a tour would not be suitable for a person with specific needs, we reserve the right to decline their participation. Failure to disclose these conditions prior to booking will exempt Gibbon Adventure Sdn Bhd from any liability for providing an unsuitable tour.
It is the responsibility of the client to ensure that their passport and visa are valid for at least six (6) months from the date of entry into the destination country. Gibbon Adventure Sdn Bhd will not be held responsible for any expenses, refunds, or reimbursements if the client is not granted entry by immigration authorities for any reason and as a result is unable to participate in the tour.
To ensure a safe and enjoyable trip, clients are strongly encouraged to purchase a comprehensive personal travel insurance policy that covers various risks, such as personal accident, loss of baggage, travel disruptions, cancellations, natural disasters, medical emergencies, and more. It is important for clients to be in good health to fully participate in the tour.
For those planning to do mountain climbing or Maliau Basin expedition, it is recommended to undergo a medical check-up before the trip. Additionally, climbers with pre-existing medical conditions should inform Gibbon Adventure Sdn Bhd and consult their doctor for any necessary vaccinations and medical requirements.
Gibbon Adventure Sdn Bhd will safeguard, according to strict standards of security and confidentiality, any information on the Client. The Company limits collection and use of client’s personal particulars/information to the minimum; and for the purpose of completing the transaction as well as facilitating smooth delivery of services and every effort shall be made to ensure the integrity of the client’s personal particulars and confidential information entrusted to the Company are not compromised.
Gibbon Adventure Sdn Bhd also undertakes not to divulge the client’s personal information to any unauthorized third party without prior consent. We shall only use these data to deliver marketing materials related to The Company’s services.
On our adventure tours which include Mount Kinabalu Expedition, Maliau Basin Expedition, Danum Valley tour Packages, Long Pasia Expedition, and few others, the location is in areas where it is less accessible and the events that may occur in such places are less predictable. There will be elements of uncertainty as we are visiting places where the political, cultural and geographical attributes present certain risks, dangers and physical challenges greater than those present in our daily lives.
Gibbon Adventure Sdn Bhd put every effort to ensure comfortable travelling of the Client, but the Company seeks mutual understanding that certain parts of the destinations will not have the same facilities, emergency, healthcare and safety services of the same quality level as what the Client may be accustomed to in their own country. Road travel may be uncomfortable or even unreliable at times. Client may possibly encounter power failure, insufficient water and limited food selection in remote areas. It is a fundamental condition that the Client acknowledges that all adventure tours require some flexibility and the most meticulously planned arrangement can go wrong.
The day to day itinerary is an indication of what the group should accomplish, but not a contractual obligation. It is understood that the route, schedules, itineraries, amenities and mode of transport may be subject to alteration without prior notice due to local circumstances or events, which may include sickness or mechanical breakdown, flight or rail cancellations, strikes, events emanating from political disputes, entry or border difficulties, climate and other unpredictable or unforeseeable circumstances. Therefore, the Company will make the necessary changes in view of the safety and best interest of the Client. These amendments may be made with or without the consultation of the Client.
Nonetheless, the Company will do everything within our control to minimize the effects of the enforced changes. The Company, however, cannot be held responsible for the results of these changes, regardless of how they were caused.
Gibbon Adventure Travel and Tour shall be exempted from liability for loss, injury or damage to property or personal accidents, delays irregularities or the occurrence beyond our control. Every person participating in any tour organized by Gibbon Adventure Travel and Tour shall be regarded as carrying his own risk with respect to loss or injury to person or property.
Gibbon Adventure Sdn Bhd shall not be liable where the contract is affected by ‘force majeure’. In the context of these terms and conditions, ‘force majeure’ is any event that is beyond the reasonable control of the Company or which are unavoidable by the exercise of due diligence on the Company’s part including but not limited to war, threat of war, riot, civil commotion or strife, hostilities, industrial dispute, natural disaster, fire, acts of God, terrorist activity, nuclear disaster, adverse weather, government action or technical problems with transportation.
It is possible that due to inclement weather or any other unforeseen circumstances that itinerary or routings could be changed. Arrangements of the similar standard will be substituted, should it occur. However no refunds will be available. Gibbon Adventure Sdn Bhd reserves the right to make changes to travel arrangements at any time without compensation. All prices quoted in the website are correct at the time of publication and are subject to change without notice in the event of unforeseen circumstances such as currency fluctuations, increase in transport costs, hotel rates, government tax etc.
Any comments regarding complaint/claims should be lodged in writing with supporting documentation to the Company within 7 days from date of return.
The contents displayed in this Site (www.gibbonadventure.com) can be changed without prior notice and can happen before or in the midst of your tour. We make every effort to ensure all the information displayed is accurate, but Gibbon Adventure Sdn Bhd cannot accept responsibility regarding the inaccuracy of the statements made.
All prices stated in this Site are correct at the time of upload and placement; however prices are subject to changes, availability and payment received. Deals and promotions are limited time offer and subject to price changes, availability and full payment. If the prices are increased, you will be advised to either adjust your payments or cancel your bookings if payment has not been received by the due date. Always check with Gibbon Adventure for more info and details. Payment and cancellation terms & conditions apply for all bookings
This Site is provided for your personal, non-commercial use. You may not copy, reproduce, republish, frame, post, upload, distribute, transmit or modify in any way all or any part of the material contained on this Site unless expressly authorized in writing by Gibbon Adventure or under any applicable statute. You must not transmit or attempt to transmit any data, code or other material of any kind to this Site that contains a virus or other harmful component.
Gibbon Adventure Sdn Bhd does not warrant that access to this site will be uninterrupted, or that the services offered on the site will be error-free. We reserve the right to change or discontinue or improve any features on this Site.
You acknowledge that the inclusion of links in this website is not intended as an endorsement or recommendation of the linked site or the content of such sites, and Gibbon Adventure Sdn Bhd accepts no liability for loss of any kind arising from the information on any linked site. You should read carefully the privacy policy and terms and conditions that appear on any site linked to gibbonadventure.com website as Gibbon Adventure Sdn Bhd is not responsible for any practices on linked sites.
To the fullest extent permitted by law, Gibbon Adventure Sdn Bhd disclaims all liability and responsibility for any direct or indirect loss or damage which may be suffered by you using this Site, or relying on anything contained in or omitted from this Site.
No part of this website may be reproduced, reused, retransmitted, adapted, published, broadcast or distributed for any commercial purpose whatsoever without Gibbon Adventure Sdn Bhd’s prior written permission.
The Site and all information are provided on an as-is basis without any warranties of any kind. Gibbon Adventure Sdn Bhd disclaims all warranties. The Trade Practices Act and all corresponding state and territory legislation implies and prohibits the exclusions, restriction, and modification of such terms. Except as provided in these terms, all warranties express or implied in any way are excluded. In any event, any liability under any implied warranty is limited to providing you with the goods or service.
Gibbon Adventure Sdn Bhd will take reasonable steps to protect the information on this Site from illegal, harmful or inappropriate use, modification or alteration. To the fullest extent permitted by law, Gibbon Adventure Sdn Bhd disclaims all liability and responsibility for any direct or indirect loss or damage which may be suffered by you as a result of any illegal, harmful or inappropriate use, modification or alteration of this Site.
The information on this Site is provided in good faith, but you should not rely on it without making your own independent assessment of it. Gibbon Adventure Sdn Bhd gives no warranty as to the accuracy, currency, reliability or completeness of any information contained on this Site. The illustrations available on this Site are merely intended for setting the mood for various tours and are not geared to express actual views or opinions.
Gibbon Adventure Sdn Bhd may, without prior notice, amend or modify this disclaimer by posting the revised disclaimer to this Site.
The information on this Site and the terms and conditions have been prepared in accordance with Malaysia law. If you are residing in or accessing this Site from a country other than Malaysia (‘the User Country’) the information and the terms and conditions may not satisfy the laws of the User Country. Should the information and the terms and conditions not satisfy the laws of the User Country, this Site is not intended for your use, and you are not entitled to rely on the information. If you do so, you agree to indemnify Gibbon Adventure Sdn Bhd for any loss or damage, which may be incurred by Gibbon Adventure Sdn Bhd as a consequence.
Gibbon Adventure Sdn Bhd welcomes any feedback you may have regarding our Site or these terms and conditions. If you have any questions or queries, or if you have any suggestions or problems, please contact us: send an email to info@gibbonadventure.com
